FAQ
Shipping & Delivery
How much does shipping cost?
Lebanon: $7 USD | GCC (UAE, Saudi Arabia, Kuwait, Qatar, Bahrain, Oman): $43 USD | Europe: $54 USD | MENA (Egypt, Jordan, Iraq, Turkey, Morocco, Algeria, Tunisia, Libya): $40 USD | USA & Rest of World: $75 USD
How long does delivery take?
Delivery times below are calculated from the date your order is dispatched (after processing).
Lebanon: 3–5 business days | GCC, Europe & MENA: 5–8 business days | USA & Rest of World: 10–18 business days
How long is the processing time before shipping?
Ready to Ship: 1–2 business days for packing and preparation.
Made to Order / Customized: 7–21 business days for crafting and production.
Processing time is confirmed with you before your order is finalized. Delivery time begins after your order is dispatched.
Do you ship internationally?
Yes, we ship worldwide from Lebanon.
Who pays customs and duties?
Customs fees and import duties are the customer's responsibility unless otherwise agreed in writing.
Will I receive a tracking number?
Yes, a tracking number will be provided once your order has been shipped.
Returns & Defects
Can I return my order?
All sales are final. Returns are only accepted in cases of verified manufacturing defects.
How do I report a defect?
Contact us within 48 hours of delivery with clear photographs showing the defect at support@bassmera.com.
What makes a return eligible?
The item must be unused, in its original condition, with all packaging, tags, and accessories intact.
Can I cancel my order after confirmation?
Orders cannot be cancelled once confirmed.
Orders & Products
Are your bags ready to ship or made to order?
We offer both — ready-to-ship pieces available for immediate dispatch, and made-to-order pieces crafted especially for you.
Are slight variations in color or texture normal?
Yes. All Bassmera pieces are handcrafted, so minor variations in color, texture, or finish are a natural characteristic — not a defect.
Contact & Payment
How can I contact Bassmera?
Email: support@bassmera.com | Phone: +961 3 235 574
When is my order officially confirmed?
Your order is confirmed only after direct communication and the issuance of an invoice.