Shipping policy
Bassmera ensures careful and secure shipping for every handcrafted creation, shipped from Lebanon worldwide.
Processing Time
Ready-to-ship items are prepared and dispatched within 1–3 business days of order confirmation. Made-to-order items require up to 21 business days for production and preparation. The exact timeline is confirmed individually before order completion.
Shipping Method
Orders are shipped via Aramex.
Shipping Destinations & Rates
We ship to selected destinations worldwide at the following flat rates:
- Lebanon: $7.00 USD
- Gulf GCC (UAE, Bahrain, Kuwait, Oman, Qatar, Saudi Arabia): $43.00 USD
- MENA (Algeria, Egypt, Iraq, Jordan, Libya, Morocco, Tunisia, Turkey): $40.00 USD
- Europe (Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom): $54.00 USD
- USA & Rest of World (United States, Australia, Canada, Hong Kong, Japan, New Zealand, Singapore, South Africa): $75.00 USD
Delivery Time
Estimated delivery times after dispatch:
- Lebanon: 1–3 business days
- Gulf GCC & MENA: 3–7 business days
- Europe: 5–10 business days
- USA & Rest of World: 7–14 business days
Delivery times may vary due to destination and customs procedures.
Customs & Duties
Any customs fees, import taxes, or duties are the responsibility of the customer unless otherwise agreed upon in writing.
Tracking
Once your order is shipped, tracking information will be provided so you can follow your Bassmera piece on its journey to you.
Questions?
For any shipping-related inquiries, please don't hesitate to reach out to us directly. We're happy to assist.