Returns policy
Returns & Cancellation Policy
All Bassmera creations are handcrafted and produced in limited quantities. Therefore, all sales are final once confirmed and dispatched.
Order cancellation Before Payment
An order is not considered confirmed until payment has been successfully completed.
If you change your mind before completing payment, you may simply choose not to proceed with the payment. If you have already received a payment link, you may simply leave the payment unpaid.
Order Cancellation After Payment
If you wish to cancel your order after payment has been completed but before the order has been dispatched, please contact Bassmera as soon as possible.
The order may be cancelled before dispatch, and the refundable amount will be the amount received by Bassmera after any payment processing or transfer fees charged by the payment provider have been deducted.
Once an order has been dispatched, it can no longer be cancelled and the return conditions below will apply.
For Made-to-Order and Customized creations, cancellation may not be possible once production has started.
When Returns Are Accepted
Returns are only accepted in the event of a confirmed manufacturing defect.
To be eligible for a return due to a manufacturing defect:
- You must contact Bassmera within 48 hours of receiving your order.
- Please provide clear photographs showing the issue and include your order number.
- The item must be returned in its original condition, with all original packaging, labels, and protective materials intact.
- Items that have been used, damaged after delivery, altered, or have had their original labels removed may not be eligible for return.
Each case will be reviewed individually to determine whether the issue is a manufacturing defect.
How to Request a Return
If you believe your Bassmera creation has a manufacturing defect, please contact us through our Contact Us page within 48 hours of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the item and the defect
We will review your request and let you know the next steps.
Return Shipping
If the issue is confirmed to be a manufacturing defect, Bassmera will provide the appropriate instructions regarding the return shipment.
Returns sent without prior approval from Bassmera may not be accepted.
Refunds or Replacement
Once the returned item has been received and inspected, Bassmera will confirm whether the issue qualifies as a manufacturing defect.
If approved, we will arrange the applicable remedy, which may include a replacement or refund, depending on the circumstances and availability.
Any refund will be processed through the original payment method where applicable. Payment processing or transfer fees charged by the payment provider are deducted from the payment before the funds are received by Bassmera and may therefore not be recoverable upon refund.
Processing times may vary depending on the payment provider.
Important Note
Because each Bassmera creation is handcrafted and may contain delicate materials such as crystals, beads, and other decorative elements, minor variations resulting from the handmade nature of the creation are not considered manufacturing defects.
If you have any questions or need assistance regarding your order, you can always contact Bassmera and we will be happy to assist you.